The customer support that you'll get from your cloud website hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical issue with a current account. Prompt and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual website hosting provider and not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it cannot access them directly, it's almost certain that you'll wait for a few days in order to get an answer to your question, thus your sites may stay offline for ages. In comparison, a provider which offers different options for communication and has a support crew available any time can assist you right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

Our cloud website hosting plans feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our services well before you make an order or you're an existing customer and you have any kind of question or some issue, you will be able to contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any troubles that need more time to investigate and fix. In contrast to various other web hosting service providers, our trouble tickets come with a warranted max reply time of only 1 hour, thus whatever your trouble is, it'll be resolved timely and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and general questions. Our agents will help you pick the best package or offer you details about our servers, to check whether the system requirements for your sites are met. When you're an existing client, you will also be able to get in touch with us through e-mail or through our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that any time you use these 2 ways of contact, you will get a reply within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other service providers, even big ones, you will be able to compare the response time since it often takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from us, you can get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties or questions with regard to the pre-installed software your server is equipped with. If you haven't purchased your VPS server package yet, you'll be able to find out much more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you are able to send an e-mail message or open a ticket through your billing Control Panel and you'll get support within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual answer time usually doesn't exceed half an hour. If you'd like to have assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to every single VPS package and our administrators will assist you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you manage a whole server, that's why each dedicated server that we supply includes 24/7 support with one-hour reply time warranty whatever the problem. This service is 100 % free for all of the issues with the server or the software that was installed by our administrators during the setup, so you can get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing section or you can send an e-mail, and the actual reply time for either rarely surpasses 30 mins as we have admins available 24-7-365. In case you want general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package from your billing Control Panel.