Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your website files or tweaking different settings. The ticketing system is being closely monitored 24-7-365 by our client support team members and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to obtain help. In stark contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info in regard to any technical or billing issue. Additionally, you can read a variety of informative articles, which will help you solve the most commonly met predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was developed with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account in a single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or chance upon an issue, you can get in touch with our client care team representatives instantly without the need to sign in to an entirely different admin dashboard. You can browse through your files or check different account settings whilst sending a new ticket or reading the response to an old one. If you have an abundance of tickets and you wish to find a particular one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a reply in less than 1 hour irrespective of the nature of your enquiry or issue.