A live chat is one of the several channels of communication offered by some web hosting providers as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This method of contact is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a phone call with an agent. In addition, when the trouble that you experience requires some time to be reviewed and resolved, you are able to do something else meanwhile rather than just waiting, like you would have to do when you call. You can also take advantage of a live chat support service absolutely free as long as you have world wide web access even when your website hosting provider is located in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that various troubles are usually resolved when you talk with a live person, we offer a live chat service for all our prospective and existing customers. Our chat is online every day and our customer care representatives will assist you with a wide range of questions and situations. In case you aren't our customer yet, you'll be able to learn more about our cloud website hosting plans and the website hosting platform in general so as to make sure that your sites will run effectively on our servers. If you already have an account and you have some questions or you encounter any issues with some of our services, you can get in touch with us through our live chat and we will provide you with the required details or assist you to troubleshoot the issue. You'll need to open a support ticket for specific issues that require more time or the assistance of a system administrator, but for the majority of standard problems you will get help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, therefore if you have any kind of questions concerning our Linux semi-dedicated servers, you're able to contact our customer care team at any moment no matter if you have already obtained an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, yet we are able to help you with many tech questions as well. We will help you choose the optimal plan for your sites in case you do not have an account yet, we can respond to any billing questions or issues you have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all this will be done timely as our live chat service is online all day, each and every day. Every time you require assistance, you can speak to an agent and save a lot of time.