If you ever have any queries associated with your hosting package or if you encounter a problem with your websites, you will need to touch base with the web hosting company’s client support team. It may not matter how quickly they’ll respond if you have a general enquiry, but an issue such as a bungled web app update, for instance, may result in your website becoming damaged or unavailable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. In case you offer goods or services online, any outage will influence your website in a negative way and you may lose existing or potential visitors. Lots of web hosting providers, chiefly resellers, reply to tickets and e-mails within twenty four hours, but in the online world this is much too long, since customers will scarcely ever return to a site that isn’t functioning correctly for long spans of time.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours on end, or even one whole day, to get an answer to a trouble ticket or an e-mail. Regardless of when you touch base with us, we will assist you within no more than 60 minutes with any technical and sales inquiries that you might have. As a matter of fact, our actual reaction time almost never surpasses twenty to thirty minutes. Since we are working 24x7, you will always get help in a timely manner and we are aware of just how essential this is in the online world. Soon after you contact us, we will reply to your queries. If you confront any technical predicament, we’ll rectify it for you, or we’ll provide you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a helpdesk ticket from your web hosting Control Panel or send an email concerning your semi-dedicated server, you’ll get an answer within no more than one hour. You can get in touch with us at all times with regard to general, billing or technical matters and due to the fact that we are on duty 24-7-365, you will invariably receive help in a well-timed fashion. Depending on the particular issue or question, we will provide you with more details, rectify the predicament if it has been caused by something that’s within our reach or instruct you on how to proceed if you need to alter a particular setting for an application that we can’t access. You can forget about waiting around for a day for every single answer. As a matter of fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.