If you've ever had a cloud website hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for a lot of things it is better to speak with a live person on the phone instead of exchange tickets or e-mail messages. If you want to find out more about a specific service before you purchase it or if something small should be made, for example, it will be easier and quicker to get it done real-time. If you have the option to get hold of representatives by phone, it's also very likely that you're using the services of an actual website hosting provider, not a reseller. The type of support that you will get by phone differs between different suppliers - from general matters to expert tech support. Usually the majority of providers supply pre-sales assistance and first level phone support, while more complex technical matters are managed via electronic mail and tickets.

Phone Support in Cloud Website Hosting

Since we have live phone support 14 hrs per day, you are able to get in touch with us and speak with one of our customer support representatives to get more info about any of the cloud website hosting plans that we offer and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we now have phone numbers on 3 different continents so you are able to call the one closer to you - in the United States of America, the UK or Australia. If you are already a customer, you'll be able to give us a call about general and billing matters, and even about some technical ones. If the problem is strictly technical or it can take longer time to handle, you should go through our ticketing system, which will allow both you and our tech support team to monitor the info given by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server packages that we supply. Whether you wish to learn more about our packages, you have a billing issue or some general problem, you can call us. Although some more technical matters could require a ticket so as to give some time to our technical support crew to analyze, we'll help you with various tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have an international number where you can contact us.