Client Support Channels
A One–Hour Ticket Response Time Guarantee
Every single help request you send to us will be responded to within maximum 1 hour. In case your trouble ticket or email calls for additional assistance from an admin, we will timely forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Managed Services package, all of the server administration services included there will be completed at a time of your liking.
An Exceptional Help Desk Service
- We will be at your disposal 24–7 to reply to any queries that you may have about our Site Control Panel and any of the applications that we have installed on your behalf on the dedicated server. If you also require help tackling server admin procedures, have a glance at our Managed Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and rebooting services, as well as installation and troubleshooting services.
An Easy–to–Navigate Help Section
Our Site Control Panel was pre–installed for each dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles in addition video versions which show all the tasks that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.